Cancellation Policy

Cancellation Policy

From Wyndham Hotels & Resorts:

"Our mission is to make hotel travel possible for all, and that becomes especially important during times of uncertainty. Our cancellation policies for direct bookings are among the most flexible in the hotel industry.

Please consult travel advisories and information made available by the World Health Organization, U.S. Centers for Disease Control and Prevention and the U.S. Department of State. We will continue to closely monitor the situation and adapt our policies accordingly.

Additionally, due to the current situation with coronavirus, our hotels are implementing new processes to protect the safety of our guests and team members. This may result in a reduction in certain services and amenities that are normally available at our hotels."

Our policies are as follows:

  • Guests who are prohibited from traveling to their booked hotel under applicable law will have their cancellation or change penalties waived on direct bookings.
  • For all other reservations, our standard 7-day cancellation policy will apply.
  • Guests departing earlier than their original booked dates will be charged a $50 Early Departure Fee, unless for certain emergency situations. Please speak with a Front Desk Manager for clarification.
  • The expiration of any Wyndham Rewards points will be paused until September 30, 2020, and all current Wyndham Rewards Member Levels (status) for all members have been extended globally through the end of 2021.

Please note that the cancellation policies above do not apply to any Group booking, such as conferences, meetings, or events. For guests with Group reservations, please review the terms and conditions for the booking and/or contact cmr-sales@dolce.com for more information.

For bookings made by a travel agent or online booking platform, guests are advised to contact the agent or booking platform directly.