Cancellation Policy

Cancellation Policy

From Wyndham Hotels & Resorts:

"Our mission is to make hotel travel possible for all, and that becomes especially important during times of uncertainty. Our cancellation policies for direct bookings are among the most flexible in the hotel industry.

Please consult travel advisories and information made available by the World Health Organization, U.S. Centers for Disease Control and Prevention and the U.S. Department of State. We will continue to closely monitor the situation and adapt our policies accordingly.

Additionally, due to the current situation with coronavirus, our hotels are implementing new processes to protect the safety of our guests and team members. This may result in a reduction in certain services and amenities that are normally available at our hotels."

We have enhanced our policies as follows:

  • Guests who are prohibited from traveling to their booked hotel under applicable law will have their cancellation or change penalties waived on direct bookings.
  • Guests traveling with new or existing direct bookings for stays through June 30, 2020 will have their cancellation or change penalties waived if the request is received at least 24 hours prior to arrival.
  • For new or existing direct reservations booked prior to June 1st with arrivals after June 30, 2020, we will accommodate non-cancellable rate reservation changes if the request is received at least 48 hours prior to arrival and the same number of room nights or more are booked for a future stay.
  • For direct reservations booked after June 1st with arrivals after July 1, 2020, our standard 7-day cancellation policy will apply.
  • The expiration of any Wyndham Rewards points will be paused until September 30, 2020, and all current Wyndham Rewards Member Levels (status) for all members have been extended globally through the end of 2021.

Please note that the cancellation policies above do not apply to any Group booking, such as conferences, meetings, or events. For guests with Group reservations, please review the terms and conditions for the booking and/or contact cmr-sales@dolce.com for more information.

For bookings made by a travel agent or online booking platform, guests are advised to contact the agent or booking platform directly.