Health and Safety

Cheyenne Mountain Resort's Statement on Coronavirus (COVID-19)

Cheyenne Mountain Resort's Statement on Coronavirus (COVID-19)

Cheyenne Mountain Colorado Springs, A Dolce Resort is committed to taking measures to enhance cleanliness and safety for our team members and guests. The following health and safety protocols were developed in accordance with CDC guidelines and other hotel industry best practices. It is anticipated that these protocols may evolve as needed to continue to reflect the recommendations of federal, state, and local health authorities.

In order to help ensure the health and safety of our guests and team members, please read and acknowledge your understanding and acceptance of the important information below regarding your stay:

What Are We Doing to be COVID Safe?
In order to meet the new health and safety challenges presented by COVID-19, Wyndham Hotels and Resorts has implemented our ‘Count on Us’ initiative. In partnership with Ecolab, a Global leader with nearly 100 years of experience in water, hygiene, and infection prevention technologies and services, all Wyndham Hotels and Resorts have implemented as a brand standard the use of Ecolab’s EPA-approved disinfectant products in all hotel guestrooms and public spaces. Please click HERE for details on Wyndham’s Count on Us Initiative.

What Are Our Expectations of Our Guests?

  • No guest within your traveling group is presently suffering from, and has not in the previous 14 days suffered from, any symptoms of COVID-19, including fever, cough, or shortness of breath, nor  to your knowledge been in contact with anyone confirmed to have COVID-19 in the 14 days prior to arrival at the hotel.
  • If you or any member of your traveling group begin to display symptoms of COVID-19 during your stay, you will immediately notify hotel management and seek medical attention.
  • Only registered guests are allowed on resort property and in guest rooms.
  • All guests must follow the direction of hotel management and team members when given health and safety instructions.

In addition, during your stay we ask all guests to observe appropriate health hygiene and social distancing measures, including:

  • Sneezing and coughing into one’s elbow;
  • Refraining from shaking hands or engaging in any unnecessary physical contact with other guests or team members; and
  • Washing hands often with soap and warm water for at least 20 seconds and using at least 60% alcohol-based hand sanitizer if soap and water is unavailable.
  • Face masks are highly recommend in indoor public areas.
  • All guests must maintain at least 6 feet social distancing from other traveling groups while on property, including the pool, fitness center, restaurants, and all other public areas.
  • Seating in all public spaces shall allow at least 6 feet of separation and may be subject to occupancy restrictions in order to achieve appropriate social distancing.
  • Groups should not congregate in any public areas of the hotel, and will be asked to disperse if necessary.
  • Elevators are limited to occupancy by 2 people or 1 traveling group at a time.

Things may change going forward, but one thing that will not change is our commitment to provide you and your family with grand service and a safe and secure stay. The entire team at Cheyenne Mountain Resort looks forward to welcoming you back to our hotel.


Andrew Stegen
Managing Director