Resort Policies

Cancellation Policy

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Smoking Policy

Cheyenne Mountain Resort is a non-smoking facility. Smoking of any kind is prohibited in guest rooms and balconies. Cleaning fees starting at $250 may be applied. Smoking is permitted in designated areas only.

Pet Policy

Cheyenne Mountain Resort accepts only dogs under 80 pounds, with a limit of two per room. Dogs must be registered during check-in at the Front Desk. Please contact housekeeping at extension 4591 to arrange service; if dogs are left unattended in a guest room, they must be kenneled. Dogs must be on a leash at all times and are not allowed in restaurants.  For more information on the pet policy click here. $35 per day per dog applied to guest room charges, to include welcome bag with treats and clean up bags presented at check-in.

Taxes and Fees

Room rates are subject to a 10.20% tax and 2.95% public improvement fee. An additional Resort Fee of $35 (plus tax) per room will be charged. The following amenities are included as part of the resort fee:  parking (self or valet), fitness classes, outdoor tennis, boating(seasonal), wireless internet access in guestrooms and public areas, 800 and Local call access, and in room coffee and tea, fitness center and aquatics access and parking. 

Check In/Check Out

Check in time is 4:00 pm. Check out time is 12:00 pm noon. Guests must be over the age of 21 to check in. 

Deposit 

A first night's room and tax deposit is required at time of booking. 

Debit Card Policy

At the time of check in we authorize the full amount of your stay plus $50 per day for incidentals.  With a debit card, this transaction shows up immediately on your account and these funds will not be available for your use for up to ten business days. 

Rollaways

Rollaway charge is $30 per night and is only available in King Rooms. 

Shipping

Cheyenne Mountain Resort charges a mandatory handling fee of $10.00 per box for both incoming and outgoing packages.  This fee is in addition to actual shipping costs.