Spa Policies

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We want your time at the Alluvia Spa and Wellness Retreat to be a deeply relaxing and pampering experience. Please take a look at our Spa Policies, designed to make your visit the best it can be. 

Spa appointments must be reserved with a valid credit card. You will not be charged for service prior to your arrival, and upon check-out, you may choose another payment method.  Cancellation fees apply to the credit card reserved on file.

Cancellation & Rescheduling Fees
Your appointment time and service provider are arranged especially for you.  We kindly request any cancellation or rescheduling requests are made during spa business hours by the day prior to a scheduled appointment. Such requests must be provided directly to the spa at 719-538-4071.  A group cancellation of three or more guests requires notice two days prior.  Cancellations received on the day of service will incur a 50% fee of services to the payment information on file.  Rescheduling requests received on the day of service will incur a 20% fee to the payment information on file.   All no-show/no-call appointments are charged in full. The spa is not responsible for the cancellation of hotel room reservations.

Alluvia Spa is located at the Cheyenne Mountain Resort property in the Fitness and Tennis building. Please plan to arrive at least 15-minutes prior to your appointment time to complete a brief guest profile. It is encouraged to arrive earlier than 15-minutes prior to enjoy spa amenities.  Arriving late will limit the total time of your service and the service will be billed in full.

Spa Amenities
A relaxation lounge, patio area and locker room amenities are available for use prior to and after your spa service.  Spa amenities are reserved for those with a spa service appointment. 

Spa Privacy
For the privacy and serenity of all guests, we ask that you keep conversation discreet and refrain from using cameras, cell phones, or any other electronic devices in the relaxation, locker room and treatment areas.

Gratuities are not included in published pricing. For your convenience, a 20% gratuity charge will be added to the full value of your spa services total. Leaving an additional tip is at your discretion.

Services & Pricing
Published prices, services and spa amenities are subject to change without advance notice. Please inquire about current pricing, service offerings and amenities during booking.

Food & Beverage
Outside food and beverage is not permitted in spa areas.  The spa offers complimentary water and light snacks in the relaxation area and a selection of beverages for purchase.

Age Requirement
A select menu of services and limited spa access is offered for guests ages 13-17. No one under the age of 13 is allowed in spa treatment or locker room areas.