Important Notice

Count on Us logo

Cheyenne Mountain Colorado Springs, A Dolce Resort is committed to taking measures to enhance cleanliness and safety for our team members and guests. The following health and safety protocols were developed in accordance with CDC guidelines and other hotel industry best practices. It is anticipated that these protocols may evolve as needed to continue to reflect the recommendations of federal, state, and local health authorities.

In order to help ensure the health and safety of our guests and team members, please read and acknowledge your understanding and acceptance of the important information below regarding your stay:

woman wearing mask COVID

Face Masks Are REQUIRED

Pursuant to Executive Order D 2020 138 by Governor Polis, face masks are REQUIRED for all individuals over 10 years old while entering or moving within any indoor public space.

Masks are not required in your guestroom or when being served or consuming food or beverage purchased in our restaurants. They are also not required outdoors, but we highly recommend mask usage, especially if you are unable to maintain 6 feet of social distance from others.

Any individual who endangers the health of others knowingly entering or remaining in a Public Indoor Space without a face mask will be in violation of the terms of this Executive Order and may be subject to civil or criminal penalties, including but not limited to prosecution for trespass.

To read more about the executive order, please visit the state website HERE.

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What Are We Doing to be COVID Safe?

In order to meet the new health and safety challenges presented by COVID-19, Wyndham Hotels and Resorts has implemented our ‘Count on Us’ initiative. In partnership with Ecolab, a Global leader with nearly 100 years of experience in water, hygiene, and infection prevention technologies and services, all Wyndham Hotels and Resorts have implemented as a brand standard the use of Ecolab’s EPA-approved disinfectant products in all hotel guestrooms and public spaces.

Please click HERE for details on Wyndham’s Count on Us Initiative.

hand sanitizer covid

What Are Our Expectations of Our Guests?

  • No guest within your traveling group is presently suffering from, and has not in the previous 14 days suffered from, any symptoms of COVID-19, including fever, cough, or shortness of breath, nor  to your knowledge been in contact with anyone confirmed to have COVID-19 in the 14 days prior to arrival at the hotel.
  • If you or any member of your traveling group begin to display symptoms of COVID-19 during your stay, you will immediately notify hotel management and seek medical attention.
  • Only registered guests, country club members, and guests of both are allowed on resort property and in guest rooms.
  • All guests must follow the direction of hotel management and team members when given health and safety instructions.

In addition, during your stay we ask all guests to observe appropriate health hygiene and social distancing measures, including:

  • Sneezing and coughing into one’s elbow;
  • Refraining from shaking hands or engaging in any unnecessary physical contact with other guests or team members; and
  • Washing hands often with soap and warm water for at least 20 seconds and using at least 60% alcohol-based hand sanitizer if soap and water is unavailable.
  • All guests must maintain at least 6 feet social distancing from other traveling groups while on property, including the pool, fitness center, restaurants, and all other public areas.
  • Seating in all public spaces shall allow at least 6 feet of separation and may be subject to occupancy restrictions in order to achieve appropriate social distancing.
  • Groups should not congregate in any public areas of the hotel, and will be asked to disperse if necessary.
  • Elevators are limited to occupancy by 2 people or 1 traveling group at a time.
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Available Amenities

Adventure Travel
Adventure Travel is available with strict social distancing requirements as outlined by each vendor and their county guidelines and variances. Learn more HERE.

Alluvia Spa & Wellness Retreat
Daily from 10:00 AM - 6:00 PM
Limited services are available by appointment only.

Please call (719) 538-4071 to schedule your appointment.

Aquatics Center
Daily from 10:00 AM - 7:00 PM
Social Distancing requirements are in effect. The only pool available is the indoor 25-yard pool. All outdoor pools at the Aquatics Center are closed for the season.

Fitness Center
Due to strict social distancing, fitness is available by appointment only for both fitness use and small group classes. Based upon availability.

Please call (719) 538-4085 to inquire about availability.

Golf
Daily from 8:00 AM - 5:00 PM
Our 18-Hole Pete Dye Golf Course and our Golf Shop are open based on availability, with social distancing recommendations. Club and cart rentals are available.

Please call (719) 538-4095 to schedule a tee time.

Housekeeping
Housekeeping will tidy the room upon REQUEST ONLY, including removing trash, replacing towels, and refreshing coffee and tea. Full service will only be performed after checkout. We request guests vacate the room during any requested service for the safety of both guests and associates.

In-Room Amenities
All in-room amenities are available in the room except for: bathrobes, reading material, and ceramic cups (disposable cups will be used in their place). Ice machines are available in designated areas.

Resort Pool & Hot Tub
Daily from 8:00 AM - 8:00 PM
The Resort Pool is open with occupancy limits. The Resort Hot Tub is temporarily unavailable.

Tennis
The tennis courts are available for guests by appointment only. Private lessons can be scheduled in advance. We recommend bringing your own racquets and balls but these are available if needed.

Please call (719) 538-4085 to inquire about availability.

Local Dining and Activities
For a listing of local area activities and restaurants offering deliver, take-out and dine-in, click here.

wine glasses on table dining dolce

Available Restaurants

Mountain View Restaurant is temporarily unavailable. Available dining outlets are open as follows:


Elevations Lounge (Socially Distanced Tables)
Daily from 4:00 PM - 10:00 PM
Last Call at 9:30 PM

Gates Grille
Wednesday - Sunday from
7:00 AM - 11:00 AM & 11:30AM - 8:30 PM
Last Seating at 7:30 PM
Reservations Recommended - please call (719) 538-4088

The General Store (Takeout Only)
11/25 - 11/26 from 6:30 AM - 1:00 PM
11/27 and after from 6:30 AM - 9:00 PM

In-Room Dining (Contactless Delivery ONLY)
Daily from 7:00 AM - 9:00 PM

Starting Friday, November 27th, in-person dining will be unavailable due to state restrictions. Therefore, Mountain View Restaurant, Gates Grille, and Elevations Lounge will be temporarily unavailable.

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Temporarily Unavailable Amenities

  • Airport Shuttle Services
  • Baggage Assistance & Storage
  • Bathrobes, Reading Material, and Ceramic Cups in Guest Rooms
  • Dry Cleaning & Laundry Services
  • Hot Tubs and Steam Rooms
  • Mountain View Restaurant

Things may change going forward, but one thing that will not change is our commitment to provide you and your family with grand service and a safe and secure stay. The entire team at Cheyenne Mountain Resort looks forward to welcoming you back to our hotel.

Sincerely,

Scott Marn
Managing Director